Privacy Policy

1. What this policy covers

This Privacy Policy explains how GigHive collects, uses, and shares personal information when you use the GigHive website, mobile apps, and related services (the “Platform”).

2. Information we collect

Information you provide

When you create an account or use the Platform, you may provide information such as your name, email address, profile details, location/postcode, availability, and messages.

Information collected automatically

We may collect basic technical information such as device and browser information, approximate location (for example, if you use a location feature), and usage data.

Mobile apps

If you use the GigHive iOS or Android app, we may also process device identifiers and, in a future release, push notification tokens so that we can send you notifications you have opted in to (for example, booking and message alerts). You can turn notifications off in your device settings.

3. How we use information

We use personal information to:

• Create and manage accounts
• Enable hosts and performers/musicians/studios to communicate and manage bookings
• Provide support and respond to requests
• Improve and secure the Platform

4. Payments

If you use payment features, payments are processed by our third-party payment provider, Stripe. Stripe collects and processes your payment information under its own privacy policy; GigHive does not store your full card details.

5. Cookies and local storage

The Platform uses essential browser storage to provide core features, such as remembering your cookie choice and keeping you signed in on your device. On the website, we only load Google Analytics and the Meta Pixel, which are optional analytics and advertising technologies, if you accept optional cookies through the cookie banner. You can change your choice at any time using “Cookie settings” in the footer. Analytics and advertising technologies are switched off in the GigHive mobile apps.

6. Sharing

We may share information when necessary to operate the Platform (for example, hosting providers and other service providers), to comply with law, or to protect the Platform and users. We do not sell personal information.

7. Data retention

We keep personal information for as long as needed to provide the Platform and for legitimate business purposes (such as security and dispute handling), unless a longer retention period is required by law.

8. Your choices and deleting your account

You can delete your account at any time from within the website or app: sign in to your dashboard and choose “Delete my account” at the bottom of the page (full instructions at www.gighive.co.uk/delete-account). This removes your profile and personal data. Bookings and payments that have already been made are not cancelled or refunded, and we may retain limited records (such as booking and payment records) where required for accounting, fraud prevention or legal reasons. You can also request access, correction, or deletion of your information by contacting admin@gighive.co.uk.

9. Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were made.